Please take the time to check out our terms and conditions before making a purchase online. The use of this website is subject to the following Website Terms, our Online Shopping Terms our Privacy Policy, and any additional terms and conditions and notices displayed by us on this website. By proceeding to the checkout and completing a purchase you accept all terms and conditions as per the below. To see our Competition Terms and Conditions, please click here.


The Website Material is derived from sources, which we believe to be as accurate as possible and up to date as at the date of publication – as we nevertheless reserve the right to update this information at any time. Except as required by law, we give no express or implied warranties or guarantees, and make no representations, in relation to the Website Material.  


We may change the Terms and Conditions at any time. If we do so, an amended version will be posted on the Website. Your continued use of the Website after any changes are made to the Terms and Conditions will be deemed to constitute your acceptance of those changes. If you object to any changes, you must discontinue your use of the Website. You are responsible for keeping up to date with any changes by regularly reviewing the Terms and Conditions. 


We reserve the right to accept or reject orders placed with us. If we reject an order, we will let you know why within 5 business days and refund any money that you have paid us. Although we make every effort to keep sufficient stock of items listed on the Website, occasionally we encounter unforeseen supply problems or sell out of certain products and sizes due to unexpected demand. If we are out of stock of an item that you have ordered, you will be notified by email. Refunds for out of stock items will be processed as quickly as possible, but may take up to three to five business days. Sale items are only available at the sale price during the relevant sale period. 


Online credits are valid for 6 months from the date of issue and will expire after 6 months.


After your payment is authorised and verified, it can still take up to two days to process your order. This doesn't include weekends or holidays. In the event that an item in your order is unavailable, the processing time may vary.

You will receive a shipping confirmation email with your consignment (tracking) number once your order is ready for shipping. If you have any queries about your delivery after the item has been shipped, please contact the relevant carrier directly with your consignment number.

Items will not be delivered on public holidays. 


During busy sale periods, dispatch times for orders may vary up to one week. 

Items from the sale section or discounted items (including discount codes) are deemed final, cannot be refunded or exchanged unless your original order is out of stock.


If for any reason you are not completely satisfied with your online purchase please contact us within 3 days of receiving your goods. The Shelter will offer you either a exchange, credit note or refund.

We are happy to exchange size or colour for a period of up to 7 days from delivery.

Please note that this offer does not apply on discounted items.

In order to return goods for an exchange, credit note or a refund you must contact us within these periods to advise of your requirement.

Please note that after 7 days of receipt of goods all sales are final.

Returned goods must be unused, unaltered and unwashed with all original tags and packaging enclosed. If you have any queries please contact:  online@theshelter.co.nz 

Please either return it in store at The Shelter; or via courier to: 

The Shelter Head Office
Attn: Returns Department
61a Randolph St
Eden Terrace
Auckland 1010
New Zealand


All delivery methods require a signature from the customer upon receipt of the parcel. If there is no one available to accept your order, you will need to contact the relevant carrier to arrange pick up (often from the carrier’s depot) or re-delivery. The Shelter accepts no liability for any loss, damage, cost or expense (including any indirect or consequential loss or damage) to you or any other person that is caused by missed deliveries or re-delivery.


Our payment gateway is power by DPS Payment Express, you also have the option to use Paypal. No credit card information is shared, kept or recorded by DPS Payment Express, PayPal or The Shelter. For more information regarding DPS Payment Express visit http://www.paymentexpress.com/About/About_DPS/Privacy_Policy or for PayPal visit http://www.paypal.com.


The name that will appear on your statement will be The Shelter. 


The Shelter respects your right to privacy. We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. So we guarantee that use of your personal information will be used by the The Shelter only. 

The Shelter is operating under the company Victoria Taylor Limited and is a New Zealand owned company.


We may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting us (details above).


We welcome any suggestions and comments you may have about your experience at The Shelter. Please also contact us if you have any questions about our Terms of Use or any queries or concerns about this Website. 

+64 (9) 951 10271 

The Shelter
78 Mackelvie Street, Ponsonby
New Zealand