Orders
 

The Shelter orders are processed Monday to Friday. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different item or receiving a refund. 

Shipping


We aim to dispatch all orders within 24 hours. Deliveries will not be made on weekends or public holidays. All orders are shipped via traceable courier. A tracking number will be e-mailed to you for your reference. Courier rates are calculated as below. Please provide us with a physical day time address where there will be someone present to sign for your item. Please note that we cannot deliver to P.O. Box adresses. 

FREE SHIPPING: IN NEW ZEALAND SPEND OVER $200 NZD, AUSTRALIA $300 NZD & REST OF THE WORLD $400 NZD. 

Destination  

Cost  

Estimated Delivery Time


New Zealand      

$10.00  NZD      

 1 – 2 days from dispatch

Australia

$25.00 NZD (Approx $18 USD)

 1 – 3 days from dispatch
 via DHL Express

Worldwide

$40.00 NZD (Approx $28 USD)

 2 – 4 days from dispatch via DHL Express

 

Our shipping rates are constantly under review and may be amended without notice. We will continue to endeavour to keep our shipping rates as reasonable as possible. All orders are processed from New Zealand. Estimated delivery times are to be used as a guide only. The Shelter cannot be held responsible for any delay caused by the destination country’s customs clearance processes. We are unable to redirect orders once dispatched. Anyone at the delivery address who receives the goods shall be presumed by taylor to be authorised to receive the goods on your behalf. Delivery charges cover packaging, delivery and insurance. 

Pricing, Taxes & Duties
 

All prices are displayed in New Zealand Dollars (NZD) 
and are inclusive of New Zealand Goods and Services Tax (GST). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival.