Need Help? Request A Stylist

Frequently Asked Questions

How does Rewards by The Shelter work?

Our gift to you... Enjoy a $100 voucher with Rewards by taylor!*

As a thank you for shopping with us, for every $1 spent on full price taylor items you receive 1 point. Available both in store and online.

Reach 2,000 points & enjoy a $100 voucher to spend on your next purchase with us.

To redeem or check your points level to see how far away you may be from a voucher, either pop in, email or call and our team will be able to help you. If you wish to redeem your loyalty vouchers online, please email and we will be able to check your points level to let you know how far away you may be from a voucher. If you have a voucher owing, we can easily set this up for you to redeem online - nothing like a good bit of retail therapy!

  • When you make a purchase with us, you will be notified of your current points balance in an email after your transaction. (We recommend keeping these on file so you can access you unique account link at anytime).
  • When you are due a $100 loyalty voucher, you will automatically be emailed to let you know you can redeem a reward with us.
  • When you enter your birthday in store or on your online account, enjoy a birthday treat!

Brands you can accrue points on include:

taylor (Including 10 Pieces and Recline)

Issey Miyake 132 5.

Uma Wang

MM6 Maison Margiela

Aester Ekme


Bernhard Wilhelm

Henrik Vibskov



Nikki Gabriel

Pal Offner


Studio B3


Rick Owens DRKSHDW

Triumph & Disaster

Yume Yume


B Sides

Daniele Basta



Mature Ha.

*T&C's apply. Points accrue over a 12 month period, points not used after 12 months become void. Points are not accrued on sale items. $100 loyalty vouchers are valid for 6 months from date of issue. Points are only accrued on taylor purchases from taylor Newmarket, Christchurch, Wellington, Ponsonby at The Shelter or our online store. Vouchers cannot be used on sale or in conjunction with any other offer. Customers must be signed up to our loyalty database to join the loyalty system. More concession brands may be added to the exclusion list at any time.

Please note, there are some designer exceptions to the loyalty programme, and the following commission brands* do not accrue any points. Company of Strangers, Creeps & Violets, Elliott Metal, Jimmy D, Lela Jacobs, Liar Liar Lott Studio, Marmalade Hats, Martina Organics, Monarc Jewellery, Raven + Rose, Thyen, Ximena Ferre.