Frequently Asked Questions
SECTION 1: WHAT WE DO & HOW WE USE YOUR INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address, and other personally identifiable information (all referred to as "Personal Information." When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates. If you correspond with us by email, we may retain the content of your email messages, your email address, and our responses. We may also retain any messages you send through the Service. You may provide us information in User Content, such as your public profile and comments that you post to the Service.
By providing us with your email address (which includes, but is not limited to linking your account to the Victoria Taylor Ltd. service on or through a third-party website or network such as Facebook), you acknowledge we may use the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. You also acknowledge that we may send you notifications of activity on the Service to the email address you give us, in accordance with any applicable privacy settings. We may use your email address to send you other messages, such as newsletters, changes to features of the Service, or special offers. If you do not want to receive such email messages, you may opt-out or change your preferences on your account settings page. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers. You may not opt-out of Service-related e-mails.
Following termination or deactivation of your User account, we may retain your profile information and User Content for a commercially reasonable time for backup, archival, contract performance and enforcement, or audit purposes but for no longer than is necessary and only where the information is accurate and relevant for our use. Furthermore, we may retain and continue to use indefinitely all information (including User Content) contained in your communications to other Users or posted to public or semi-public areas of the Service after termination or deactivation of your User account.
If you choose to use our invitation service to invite a friend to the Service, we will ask you for that person's email address and automatically send an email invitation. We store this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation service. Your friend may contact us to request that we remove this information from our database at email@example.com
We may use certain information about you and/or your User Content internally for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.
SECTION 2: CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or mailing us at: P.O. Box 47136, Ponsonby, Auckland 1144, New Zealand.
SECTION 3: DISCLOSURE
All of the information that we collect may be shared among all Victoria Taylor Ltd. entities, including taylor Boutique stores, The Shelter, website, and Private Sales.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximising our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorised use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public. We may also use The Shelter cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.
SECTION 4: BLACKPEPPER
Our store is hosted on Blackpepper. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Blackpepper's data storage, databases and the general Blackpepper application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Blackpepper stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5: THIRD-PARTY SERVICES
From time to time, we may run contests, special offers, or other events or activities ("Events") on the Service together with a third-party partner. If you provide information to such third parties, you acknowledge they may use it for the purpose of that Event and any other use that you approve. We cannot control third-parties use of your information. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these events.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. See here for how Google uses data when you use our Service and how you may opt-out - www.google.com/policies/privacy/partners/. We also may use LinkedIn Analytics.
SECTION 6: SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7: COOKIES
A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognise your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
We also use Log file information which is automatically reported by your browser each time you access a web page. When you use the Service, our servers automatically record certain log file information. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
SECTION 8: AGE OF CONSENT/CHILDREN'S PRIVACY
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register as Members. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com
DATA TRANSFERS OUTSIDE OF THE EEA
If you are resident in the European Union, please note that as we are located in New Zealand, when you provide us with your Personal Information we will process it in countries outside the European Economic Area ("EEA"), which may not provide the same level of data protection as in your jurisdiction. This is necessary in order to perform our services. Regardless of where your Personal Information is located, we will adopt measures to protect your Personal Information as set out below.
You will receive promotional emails from us if you have asked to receive them. If you do not want to receive email from The Shelter or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request. You will be automatically signed up to our email marketing/promotional emails if you subscribe for a back in stock notification on a product. To choose to opt out, please click unsubscribe, or you can email firstname.lastname@example.org.
We'll be happy to provide additional information or answer any questions. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at:
Victoria taylor Ltd
Privacy Compliance Officer
P.O. Box 47136
Ponsonby, Auckland 1144
Issued by The Shelter (Victoria Taylor Limited).
The following terms and conditions govern the use of The Shelter online service including shopping and participation in promotions run by The Shelter. You can access this Agreement at any time from the bottom of any page on the site.
Purchasing from www.theshelteronline.com
The Shelter is a New Zealand owned company.
Products displayed on this site can be purchased using secure online Mastercard, Visa, Afterpay and Laybuy transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment.
You will be asked to register as a member of theshelteronline.com. Apart from the many member benefits, including receiving emails containing new arrivals and special offers, your shopping address details will be filed saving you the effort of entering these details each time you checkout. If you do not want to register as a member you will still be able to make a purchase.
The name that will appear on your statement after purchase will be THESHELTER.
All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax).
All prices are correct at time of publication; however we reserve the right to alter prices for any reason.
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, The Shelter cannot guarantee that your monitor's display of any colour will be completely accurate.
USE OF SHELTERONLINE.COM
Your right to use this website is personal to you. You may not authorize others to use this website and you are responsible for your own use of this website.
You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes.
This website content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.
Other than connecting to The Shelter's servers by HTTP requests using a web browser, you may not attempt to gain access to The Shelter's servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using this website or otherwise.
You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, The Shelter and/or this website.
COPYRIGHTThe Shelter is a trademark of Victoria Taylor Limited. The copyright and other intellectual property rights in the material contained in this website are protected by Victoria Taylor Ltd. Any reproduction or use of any of the contents of this website without the express written consent of taylor is prohibited.
This online service provides general information about The Shelter and the products and services they offer. The information contained in this website has been prepared solely for the purpose of providing information about The Shelter and the services and products they offer. The Shelter reserves the right to change, delete or move any of the material on this website at any time without notice.
The Shelter shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.